BENIDOS GLOBAL S.L.Office No. 15, 7th Floor, Gran Vía del Marqués del Turia 49, Valencia, Spaininfo@benidos.com
1. How to make a request
Email info@benidos.com from an address we can reply to. Include your full name, the WhatsApp or phone number you used, and the email address on your enquiry. Write “Data deletion request” in the subject line.
If you messaged us only on WhatsApp, the phone number is enough for us to start looking. We may ask a short verification question so we do not delete someone else’s file.
2. What we delete
For website enquiries and WhatsApp conversations that never became a contracted case, we delete or anonymise your contact details, message content, and media we still hold, and we stop using that thread.
For data received from Meta’s WhatsApp Cloud API, that includes your WhatsApp number, profile name, and the message content delivered to us. We do not keep a separate Meta advertising profile, and we do not use this data for ads.
3. What the law requires us to keep
If you signed a service agreement or we opened an immigration or commercial file, Spanish law requires us to retain an auditable record of that work. In that case we anonymise personal identifiers in the file rather than destroying the structural history. We will tell you which of those limits apply to your request.
Meta and WhatsApp also hold data on their own systems under their terms. A request to Benidos does not delete your WhatsApp account or Meta account. Use WhatsApp’s in-app tools for that.
4. Timing
We aim to confirm receipt within five business days and to complete a verified request within thirty days, or to explain any lawful delay. There is no charge for this request.